Can I exchange or return ordered items?
Of course. We guarantee satisfaction with all items you order through our online store. Should you nevertheless have any complaints, we will of course refund the purchase amount immediately upon receipt of the goods. Depending on the credit institution, it may take a few days until the credit is credited to your account.
An exchange for another size or color variant is possible.
How long does it take to process my return?
After dropping off your return at a parcel store, it takes approximately two to seven business days for the package to reach our warehouse. After reaching the warehouse, processing can take up to 48 hours.
At peak times, processing may take longer than 48 hours.
When will I receive my refund?
Refunds can take up to fourteen days to process. The amount will be refunded to the payment method you provided.